Rodd & Gunn is dedicated to providing quality goods and services to our customers. We hope you will love what you have ordered, but if something isn't correct, please let us know.

Change of size or unwanted goods

Rodd & Gunn will accept the return of unworn goods within 30 days of receipt. Please contact us at online@roddandgunn.com to obtain details of where to send your return item/s.

Please securely package and return the item/s to us in original condition, unworn and with tags attached. Ensure you include your packing slip as proof of purchase, and we will endeavour to replace your item/s or alternatively refund your purchase price (less postage) using the original payment method. For item/s exchange, assuming that the requested goods are available, we will send them to you and charge your credit card with the required additional postage and packaging cost. For refunds, please note that the refund will not show in your bank account until at least 3 days after the refund had been made by Rodd & Gunn.  If it is not there after this time, please check with your bank before contacting Rodd & Gunn.
 
We will make every effort to ensure that replacement orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; the replacement postage fee being paid and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s; the replacement postage fee being paid and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy, ie whether you would like a refund or replacement and if replacement the exact details of what you would like, including the name, size and colour as per the information for that item on our website.

Unfortunately, your shipping and handling charges on these returns are non-refundable. Rodd & Gunn is not liable for the loss of garments being returned. To protect yourself, you may want to use an insured service to return your goods, as these remain the property of the customer until a confirmation email is sent to acknowledge our receipt of the item/s.

Supply error

Rodd & Gunn will accept the return of goods supplied in error within 30 days of receipt. Please contact us at online@roddandgunn.comto arrange a free replacement delivery of the correct item/s (postage and packaging for the replacement item will be at Rodd & Gunn's cost), or we will refund your purchase price if out of stock. For refunds, please note that the refund will not show in your bank account until at least 3 days after the refund had been made by Rodd & Gunn.  If it is not there after this time, please check with your bank before contacting Rodd & Gunn. 
 
We will make every effort to ensure that correction orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy. Please securely package your return item/s with supporting documentation.

Faulty goods

Rodd & Gunn will accept the return of goods delivered that are faulty within 30 days of receipt. Our quality control team inspect all deliveries from www.roddandgunn.com to ensure the goods you receive meet our exacting quality standards. However, if you do receive a faulty or damaged item/s please contact us at online@roddandgunn.com to arrange a free replacement delivery, or we will refund your purchase price if out of stock (postage and packaging for the replacement item will be at Rodd & Gunn's cost). For refunds, please note that the refund will not show in your bank account until at least 3 days after the refund had been made by Rodd & Gunn.  If it is not there after this time, please check with your bank before contacting Rodd & Gunn.
 
We will make every effort to ensure that replacment orders for delivery to addresses within New Zealand and Australia arrive within 5 business days of Rodd & Gunn receiving the returned item/s; and the order being dispatched. We will make every effort to ensure that replacement orders for delivery to addresses outside of New Zealand and Australia arrive within 14 business days of Rodd & Gunn receiving the returned item/s and the order being dispatched.

Please ensure that you indicate clearly on the enclosed packing slip your reason for return and your preferred remedy.
Please securely package your return item/s with supporting documentation.

Returning an online purchase in a store

You may return or exchange a product bought on http://www.roddandgunn.com/ at any of our retail stores, within 30 days of receipt. Click our Stores link to find the store nearest you. Goods must be returned in original condition, unworn and with tags attached. Please ensure you have your supporting documentation as proof of purchase. For refunds, you will be required to present the same credit card that was used to make the purchase online. If you are not the card holder yourself, you will need to have the card holder present when the item is returned, so that they can accept the payment back onto their credit card. International orders outside New Zealand and Australia are only able to return items by post.
 
Returning an in store purchase by post
You may return or exchange a product bought at any of our retail stores by post, within 30 days of receipt. Goods must be returned in original condition, unworn and with tags attached. Please ensure you include your supporting documentation as proof of purchase, ie till receipt. The postage and packaging cost of goods returned this way will not be covered by Rodd & Gunn.  Refunds are only available by request, our contact details are below.  You must provide full details of the credit card you made the purchase with.
 
Returns of goods bought as gifts
If the item was a gift, you will need to show proof of purchase from the purchaser of the goods because your packing slip is not proof of purchase in itself.  If returning goods bought online in store, you will need the purchaser's proof of purchase with you. If you would like a refund then the purchaser must be present with their credit card.If returning good bought in store by post, then you will need to send the purchaser's proof of purchase. You will also need to send their full credit card details if you would like refund.
 
Goods bought on sale or from an outlet store
Rodd & Gunn will accept returns for goods bought on sale. However, we will not accept returns for goods bought from outlet stores.
 
For any additional information on our returns policy please contact us at online@roddandgunn.com or telephone:

New Zealand toll free - 0800 100 085
Australia toll free - 1800 008 658
If you wish to contact us outside office hours please do so via email to online@roddandgunn.com and we will respond to all queries on our return.  Bay of Plenty Shirt